TL;DR.
AI Won’t Transform Work One Engineering Ticket at a Time
The engineer-only correction loop is obsolete
When practitioners can judge a routine change but cannot make or test it themselves, every improvement waits in an engineering queue.
Sell the client the ability to improve
The product is more than the first working agent. Business users should be able to steer it through conversation, test corrections and retain improvements without another delivery ticket.
Governance decides what becomes shared
Practitioners can propose and test corrections while the process owner decides what enters shared instructions. Engineering supplies access controls, evaluation, release and rollback.
Measure correction latency
Ask who can turn the next mistake into a tested improvement, and how long it takes. If the answer is still an engineering ticket, the client has bought a queue.
Quick Synthesis
“If a routine correction still means raising an engineering ticket, you have bought a queue.”
Generated by Intelligence Unit
AI-synthesized from article content